Operations & Support

SSL Certificate

Starting in July 2018, Google Chrome will flag sites without an SSL certificate as “Not Secure.” A website without an SSL certificate loses credibility and visitors. An SSL certificate ensures that sensitive information sent over the internet is encrypted between users and the server.

SSL certificate activation and management via Let's Encrypt are included in all our contracts. We'll enable HTTPS on your website free of charge if you don't have it today. If you'd like a different certificate or a more advanced EV certificate, we'll help you purchase and activate it.

Safety

The downside of using the world’s largest content management system is that hackers can exploit security vulnerabilities if you’re not careful. We recommend enabling two-factor authentication (2FA) on your WordPress installation. This eliminates 99.9 percent of all opportunities for hackers to gain access to the WP admin panel.Learn more about 2FA.

Statistics & Analysis

We verify that the statistics are reported correctly in Google Analytics 4. We set up Google’s new analytics reports in Google Looker Studio, which are then shared with you via a public or private link. Feel free to read more about how we work withGoogle Analytics and event tracking.

Support / Time Bank

Different businesses require varying levels of support and updates for their websites. We enjoy working closely with our customers to continuously develop, analyze, generate ideas, and improve. That’s why we’ve created a fewdifferent tiers and packages for our service and support agreementsso that you, as a customer, can choose the one that best suits your needs. When you purchase an hourly credit bank, you’ll receive a discounted hourly rate.

Support & Training

Support is a central part of our operations technicians' work and involves providing technical assistance, resolving issues, and ensuring the smooth and reliable operation of various systems and infrastructure.

Once we’ve finished developing a website, it’s time to train web editors, who have the exciting task of filling the site with content. This is when the website comes to life and takes on its own character. To do this in the best possible way, it’s time to hit the books. This can be done remotely or in person at our office.